Customer Support

Get in Touch with AstroNidan

Q: How quickly will I receive a response to my email?

We aim to respond to all emails within 24 hours during business days. For urgent matters, you can follow up via WhatsApp or phone after 24 hours.

Q: How do I request a refund?

We offer a 7-day money-back guarantee on all prediction reports. Email us at contact@astronidan.com with your order details and reason for the refund. Refunds are processed within 5-7 business days.

Q: Do you provide astrological consultations over phone?

Our phone and WhatsApp support is primarily for customer service and technical assistance. For detailed astrological consultations, please explore our consultation services on the website.

We're here to help you navigate your astrological journey. Whether you have questions about our services, need technical support, or want to share feedback — our team is ready to assist you with care and expertise.

24hr

Response Time

500K+

Users Supported

92%

Satisfaction Rate

Preferred Method

Email Support

Send us your queries, concerns, or feedback. We respond to all emails within 24 hours with detailed, personalized solutions.

contact@astronidan.com

Try email first for fastest resolution

Quick support via WhatsApp for urgent queries and follow-ups. Perfect for real-time conversations and quick questions.

+91-9336862670

If no email response in 24 hours

Phone Call

Direct phone support for complex queries or urgent assistance that requires detailed verbal explanation.

+91-9336862670

Mon-Fri, 10 AM - 6 PM IST

Send Your Query

Email us with detailed information about your concern

We Review

Our support team analyzes your query within hours

Get Response

Receive a detailed response within 24 hours

Issue Resolved

Follow-up support until your query is fully resolved

What to Include in Your Email

Your registered email or phone number
Detailed description of your query or issue
Screenshots if reporting technical problems
Order ID or transaction details (if applicable)

Support Hours

Email: 24/7 (Response within 24 hours)
WhatsApp: 9 AM - 8 PM IST (Mon-Sat)
Phone: 10 AM - 6 PM IST (Mon-Fri)
Urgent: WhatsApp available for emergencies

We aim to respond to all emails within 24 hours during business days. For urgent matters, you can follow up via WhatsApp or phone after 24 hours if you haven't received a response.

Yes! Our support team handles all technical issues including account access, password resets, payment problems, report downloads, and website navigation. Please include screenshots when reporting technical issues for faster resolution.

Our phone and WhatsApp support is primarily for customer service and technical assistance. For detailed astrological consultations, please explore our consultation services on the website or email us your specific requirements, and we'll guide you to the right service.

For billing issues, please email us with your order ID, transaction date, and payment method. We prioritize payment-related queries and typically resolve them within 24-48 hours. For failed transactions, the amount usually auto-refunds within 5-7 business days.

We offer a 7-day money-back guarantee on all prediction reports. To request a refund, email us at contact@astronidan.com with your order details and reason for the refund. Refunds are processed within 5-7 business days. Please review our Refund Policy for full details.

First, check your email (including spam folder) for the download link. If you still can't access it, log into your account and go to "My Reports." If the issue persists, email us with your order ID and the specific error message, and we'll send you the report directly or troubleshoot the issue.

Ready to Connect?

We're committed to supporting you on your astrological journey. Whether you're a new user exploring our services or an existing customer needing assistance, we're here to help.

Send Email Now WhatsApp Us

Get in Touch with AstroNidan